FUGA, a leading digital music distribution platform headquartered in Amsterdam, is currently looking for a Client Services Support Manager for our New York office to support our growing client base in the Americas. You will join our existing New York team and will be the first point of contact for the record labels and DSP partners that use our software to distribute music. This is a junior level position with an immense opportunity for growth.
What you do
In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team. Main components of the day to day are:
Who you are
You are tech savvy, communicative and have experience dealing directly with clients. Some of the basic qualities and capabilities we feel are required for this role are:
We would be thrilled to have someone on board that is passionate about music and has a firm understanding of digital supply chain operations. So please make sure to mention if any of this describes you:
Founded in 2006, FUGA builds software and provides services for the digital music industry. We have an extensive and growing international network of clients and partners. Our HQ is based in Amsterdam, the Netherlands, with offices in New York, London and Milan and representatives in Paris, Los Angeles, Korea and Brazil.
We operate at the heart of the music industry with clients such as Tommy Boy, Ultra Records, Curb Records, Spinnin' Records, Armada Music, Epitaph, Domino Recording Company and more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. By doing so FUGA enables its clients to optimize their business processes and successfully execute their strategy. FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue.