Client Support Coordinator

Job description

FUGA provides forward-thinking music distribution, technology and marketing services to forward-thinking music companies. Working at the heart of the music industry with more than 800 clients, including Beggars Group, Epitaph, Naxos and Ninja Tune, FUGA is the world’s leading full-service B2B music distributor.


FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, and Amazon Music while helping them get the most from their music, whether that’s with award-nominated label services, industry-leading revenue accounting, or using FUGA’s suite of best-in-class products.


We are currently looking to grow our Client Support team. This is an excellent entry-level position for someone looking to kick-start their career in the music distribution and technology space. Although this is a junior role, our Client Support team employs people at multiple levels of seniority beyond that, so this position will set you up for growth opportunities.


What You'll Do:

  • As Client Support Coordinator, you will be the first point of contact for the record labels and DSP partners that use our software to distribute music and manage their royalty accounting
  • You’ll be responsible for the quality of digital releases, which are being sent to digital service providers (Spotify, Apple Music, etc.) worldwide
  • You’ll be exposed to the full plethora of products and services offered by FUGA, making this role an excellent opportunity to kick-start your career in the music, distribution and technology space

Requirements

Who You Are:

  • You have a clear passion for music and an affinity with the online music industry

  • You are customer and detail-oriented

  • You are fluent in English (written and verbal)

  • You have strong communication skills on an international level

  • You have an analytical approach to problem solving

  • You want to work in a tech-savvy environment and develop new skills

  • You are hard-working, organised and able to prioritise multiple tasks

  • You operate well in a team and are comfortable working with an agile management process


What We Offer:

  • Egalitarian, transparent, informal work culture and fun, productive environment

  • Career growth opportunities

  • Enthusiastic team working in a growing company with high ambition

  • International business environment; colleagues and clients around the world with diverse backgrounds in music and tech

  • A hybrid office policy


About FUGA:
Founded in 2006, FUGA has an extensive and growing international network of clients and partners in more than 50 countries. Our HQ is based in Amsterdam, the Netherlands, with offices in London, New York, Los Angeles, Rome, Milan, Seoul, Paris and Berlin.


We operate at the heart of the music industry with clients such as Tommy Boy, Ultra Records, Curb Records, Spinnin' Records, Armada Music, Epitaph, Domino Recording Company and more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. By doing so FUGA enables its clients to optimise their business processes and successfully execute their strategy.


FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue.