Commercial Operations Manager

Job description

FUGA provides forward-thinking music distribution, technology, and marketing services to forward-thinking music companies. Working at the heart of the music industry with more than 800 clients, including Riot Games, Hospital Records, Epitaph, and Beggars Group, FUGA is the world’s leading full-service B2B music distributor. FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, and Amazon Music while helping them get the most from their music, whether that’s with award-nominated label services, industry-leading revenue accounting, or using FUGA’s suite of best-in-class products.

FUGA is currently looking for a Commercial Operations Manager to support its commercial team.

What You Do

The internal facing role is to manage the day-to-day operations of our global commercial team, who are responsible for business development, licensing & partnerships, client relations and B2B Marketing. Experience with CRM/ERP systems and project management is required for the role.

Responsibilities include:

  • Managing our CRM platform, software integrations, and financial forecasting tools
  • Providing business intelligence
  • Acting as a liaison between the team and other internal departments, such as finance and product teams

  • Creating, updating and implementing departmental documentation

  • Overseeing team learning and training sessions

  • Managing meetings, team briefings and scheduling

  • Driving and managing projects, both within the department and with other teams


Who You Are

  • Proven experience in project management
  • Expertise with and optimising ERP/CRM systems
  • Experience with process management, continuous improvement and agile philosophy
  • Comfortable working across time zones with international team in fast-paced commercial environment
  • Strong communicator

  • Deeply engaged in and has an analytical relationship to music industry news and trends

  • Financially literate with experience in MS Excel and business information systems

  • Fluent in English - written and verbal

Who We Are

  • Global, enthusiastic commercial team filled with music industry professionals

  • A growing company with strong ambitions

  • International business environment, colleagues and clients around the world with diverse backgrounds in music and tech

  • We have an extensive and growing international network of clients and partners in more than 50 countries

  • Our HQ is based in Amsterdam, the Netherlands, with offices in London, New York, Los Angeles, Rome, Milan, Seoul, Paris, Berlin and representatives in Tokyo and São Paolo