FUGA provides forward-thinking music distribution, technology, and marketing services to forward-thinking music companies. Working at the heart of the music industry with more than 800 clients, including Riot Games, Hospital Records, Epitaph, and Beggars Group, FUGA is the world’s leading full-service B2B music distributor. FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, and Amazon Music while helping them get the most from their music, whether that’s with award-nominated label services, industry-leading revenue accounting, or using FUGA’s suite of best-in-class products.

About the Role

FUGA is seeking a self-motivated, hands-on, detailed oriented and highly organised DSP Manager, to join our Operations team in Amsterdam. The successful candidate will help maintain, expand and improve the worldwide DSP network that FUGA works with and manage the day-to-day relationship with these DSP partners. Working closely with the internal Operation teams and the wider technology group, analyse issues and propose solutions.

If you have a technical and analytical mindset, like to work in a fast-changing industry, are not afraid to deep dive into complex issues and have an affinity with music and tech, we look forward to welcoming you to our team.

Job Description

• Be a point of contact for our existing DSP partners

• Investigate, troubleshoot, and where possible solve (technical and operational) issues related to our Digital Supply Chain and DSP connections

• Act as interface and point of contact between the Operations team as well as Development and Product teams for DSP related issues

• Coordinate and chair regular catch up and planning calls with our DSP partners

• Escalate issues where appropriate and communicate effectively

• Create support documentation, training guides and procedures for use internally and externally by clients

• Be a source of knowledge within Operations to share information and train the broader team on DSP related activities

• Work closely with FUGA Licensing team to manage and prioritise new DSP setup, as well as day to day operational and administrative tasks

• Manage the onboarding process of new DSPs

• Conducting business and operational reviews to ensure that FUGA’s relationship with its DSP partners is managed in the most effective and optimal way

• 2 + years of experience working in a digital supply chain, ideally in music

• Passionate about music and it’s industry

• An independent worker / thinker / planner

• Excellent in communication and have analytical skills

• Organised and comfortable tracking and prioritising multiple issues

• Able to work under pressure

• A problem solver

• Comfortable working in an AGILE environment

• Fluent in English - written and speech

• Knowledge of DDEX, SQL and XML is a big plus

• Understanding of music metadata

We Offer

• An inclusive, collaborative and friendly environment, that encourages new ideas and challenges

• Stable company with an excellent reputation and growth track record

• You will be working in an international environment with the chance of development – both personal and professional

• Solving problems for an exciting and creative industry

• Competitive salary

• Friday afternoon beers (when COVID-19 restrictions don't apply)