Head of Digital Supply Chain Operations

Job description

FUGA is looking for a Head of Digital Supply Chain Operations to lead our day to day DSP operations, as well as our wider strategic partner and DSP relationships. While overseeing our DSP team, you will work closely with the other FUGA Operations teams, along with the wider FUGA Tech and Product teams. You will be responsible for managing all aspects of our digital supply chain operations, helping to draft and deliver our strategic vision for FUGA’s DSC needs. You’ll also be responsible for growing and establishing strong relationships with our key DSP partners. Ensuring our new and existing DSP integrations run smoothly and efficiently. Using your extensive DDEX knowledge, you’ll be a key stakeholder in further developing our client facing DDEX ingestion offering.

As part of the DSP Operations team you will:

  • Work with your team to expand our DSP integration capabilities, ensuring smooth and seamless interfacing between the FUGA platform and new DSPs

  • Collaborate with the FUGA Product and Tech teams by gathering requirements for new features and enhancements that increase efficiency of DSP integrations

  • Help our Client Onboarding team manage DDEX ingestion clients, remaining focused on providing an exemplary level of technical and operational support throughout the project

  • Work with the Global Head of Operations to establish and track DSP business intelligence metrics that will help monitor specific KPIs around our internal DSP workflows

  • Teach and mentor wider members of the Operations team in understanding the intricacies of DDEX specifications

  • Own, grow and establish global day to day, as well as senior level DSP partner relationships

  • Manage the escalation and resolution of any urgent technical or operational DSP and client facing issues

  • Oversee day to day management and development of the three DSP Operations team members

  • Along with FUGA Tech and Product, represent FUGA at DDEX conferences

  • Be a key stakeholder in continued adoption of global operational process improvements around our DSP operations and capabilities


To be successful as Head of Digital Supply Chain Operations at FUGA, you’ll need an extremely high level of digital music ingestion, delivery and overall supply chain knowledge. As well as a detailed understanding of DDEX standards and specifications, with an industry wide ability to converse on all things relating to it. You’ll have a client and partner focused mindset with a passion for discovering and implementing cross team procedures and efficiencies that will help scale our global operational capabilities.

Specific experience, skill sets and attributes we are looking for:

  • At least 5 years experience working in digital music supply chain roles

  • Detailed knowledge of DDEX, with the ability to converse at all levels when discussing it

  • A solid understanding and appreciation of operational process, with a drive for continuous improvement and scalability

  • Knowledge of DSP front and backend platforms, along with usage and deal type models

  • Ability to work and lead under pressure

  • Comfortable working with changing requirements

  • Able to confidentiality troubleshoot/problem solve, as an individual as well as collaboratively with Operational, Tech and Products team

  • Clear and confident communication skills, especially when explaining detailed technical issues to internal stakeholders, clients and partners

  • High level organisational and project management skills

  • Experience working with software development teams in an agile environment