Record Labels and Music Services
FUGA, a leading digital music distribution platform headquartered in Amsterdam, is currently looking for a Junior On-Boarding Manager to support our growing client base around the globe. You will join the On-Boarding team in Amsterdam to be the first point of contact for record labels and distributors which have just been signed by our sales team and need to be on-boarded to the company.
What you do
In addition to being a front-facing liaison with new partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team.
Main components of the day to day are:
Be a point of contact for our new clients
Train those new clients in using the FUGA system
Guide them in migrating their back catalogue to the FUGA system
Provide email and phone support
Escalate issues where appropriate and communicate effectively with the client services team
Investigate, troubleshoot, and (where possible) solve technical and content related issues
Create support documentation, training guides and procedures
Test software improvements and bug fixes
You are tech savvy, communicative and have experience in dealing directly with customers.
Some of the basic qualities and capabilities we feel are required for this role are:
1 or more years of experience in a client facing support role
Independent worker / thinker / planner
Excellent communication and analytical skills
Motivated to develop ones skill base
Analytical and investigative
Organised and comfortable tracking and prioritising multiple issues
Able to work under (time) pressure
Comfortable working in an AGILE environment
Fluent in English
We would be thrilled to have someone on board that is passionate about music and has a firm understanding of digital supply chain operations.
So please make sure to mention if any of this describes you:
Have music industry experience, especially in digital operations
Know how FUGA or a similar music delivery platform works
Understand music metadata issues
Knowledge of the digital music consumer landscape
Are passionate about music
Who we are
Small, enthusiastic team and a growing company with strong ambitions
International business environment, colleagues and clients around the world with diverse backgrounds in music and tech
Egalitarian, transparent environment with career growth opportunities
Part of a dynamic industry: technology, media and entertainment
Founded in 2006, FUGA builds software and provide services for the digital music industry. We have an extensive and growing international network of clients and partners. Our HQ is based in Amsterdam, the Netherlands, with offices in New York, London and Milan and representatives in Paris, Los Angeles, Korea and Brazil.
We operate at the heart of the music industry with clients such as Tommy Boy, Ultra Records, Curb Records, Spinnin' Records, Armada Music, Epitaph, Domino Recording Company and more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. By doing so FUGA enables its clients to optimize their business processes and successfully execute their strategy. FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue.