Operations Manager France

Job description

FUGA provides forward-thinking music distribution, technology, and marketing services to forward-thinking music companies. Working at the heart of the music industry with more than 800 clients, including Riot Games, Hospital Records, Epitaph, and Beggars Group, FUGA is the world’s leading full-service B2B music distributor. FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, and Amazon Music while helping them get the most from their music, whether that’s with award-nominated label services, industry-leading revenue accounting, or using FUGA’s suite of best-in-class products.

FUGA is looking for an Operations Manager to lead our FR operations. Working closely with other managers within Operations and the wider business, you will be responsible for managing all aspects of our internal processes as well as parts of our client facing ones. Using your extensive operational and technical knowledge, you will work closely with the Regional Head of Operations to help roll out new initiatives, products and services that will help create a global approach for how we onboard, support and manage our clients.

As part of the Operations team you will:

  • Work with the Regional Head of Operations, as well as the heads of each team (Onboarding, Support, Content Ops and DSPs) to help draft a template for a unified global client onboarding and support process

  • Be a key stakeholder in continued adoption of global operational process improvements

  • Work with dealmakers to understand potential new clients technical and operational needs

  • Using this information, ensure they align with our global procedures, or analyze them to see if they allow us to scale and/or expand the way in which we work

  • Work with the Regional Head of Operations to establish and track BI metrics/data that will help monitor new and existing KPI’s

  • Continue to ensure fast and smooth onboardings for FR clients, remaining focused on providing first class support throughout the project

  • Working with the Client Relations team, help to cultivate and grow client relationships. Ensuring existing regional relationships remain strong

  • Collaborate with the FUGA Product and Tech teams by gathering requirements for new features and enhancements that may increase efficiency of client onboarding and support procedures

  • Manage the escalation and resolution of any high level and urgent technical, operational or business issues with other senior members of the organisation

  • Act as an escalation point for key operational client/DSP issues in your region and within the team

Requirements

To become a successful Operations Manager you’ll need a mixture of technical, operational and relationship skills. Combined with a client focused mindset and a passion for discovering and implementing cross team procedures and efficiency gains. The job will require you to look at metrics and data to help formulate our operational workflows and procedures. As we grow our teams and process you’ll need to be able to effectively train, support and monitor their adoption of our global workflows.

Specific experience, skill sets and attributes we are looking for:

  • At least 3 years experience working in operational teams in a client facing environment

  • Focused and competent with the ability to work on deep technical and operational issues

  • A solid understanding and appreciation of operational process, with a drive for continuous improvement and scalability

  • Ability to work and lead under pressure

  • Comfortable working with changing requirements

  • Able to confidentiality troubleshoot/problem solve, as an individual as well as collaboratively within a team

  • Clear and confident communication skills, especially when explaining detailed technical issues to internal stakeholders and clients

  • High level organisational and project management skills