Operations Manager Italy

Job description

FUGA is a music company that operates at the heart of the music industry with impressive clients including Domino Records, Fire Records, Riot Games, Hospital Records, STMPD RCRDS, Armada Music and more.


FUGA connects these record labels, artists and distributors with digital service providers like Spotify, Apple Music, Amazon, Google Music and more.

By doing so FUGA enables its clients to optimize their business processes and successfully execute their release strategy. FUGA's products and services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music – and collect on their revenue.

FUGA, is currently looking for an Entry Level Operations Manager Italy to support our growing client base in Italy. You will join the team in Rome, and will be the first point of contact for record labels and distributors in the region.

What you do:

In addition to being a front-facing liaison with new partners and clients, your responsibilities will include investigating, solving, and escalating issues within our operations team.

Main components of the day to day are:

  • Onboarding new clients to our platform in the region
  • Responsible for operational account management of regional clients
  • Manage issue resolution & escalate appropriate issues to the development, and global operations teams, where and when required
  • Plan, coordinate, and deliver required work to support our client’s business needs
  • Guide clients in migrating their (back) catalogue to the FUGA system.
  • Set up DSP connections and switch catalogue from previous distributors
  • Introduce clients to all FUGA processes and points of contact
  • Train new clients in using the FUGA system
  • Provide day to day support to Italian Region existing clients
  • Provide email and phone support
  • Investigate, troubleshoot, and (where possible) solve technical and content related issues
  • Create support documentation, training guides and procedures
  • Test software improvements and bug fixes

Requirements

You are tech savvy, communicative and have experience in dealing directly with customers.

Some of the basic qualities and capabilities that are required for this role are:

  • 1+ years of experience in a client facing support role
  • Independent worker / thinker / planner
  • Excellent communication and analytical skills
  • Motivated to develop one’s skill base
  • Analytical and investigative
  • Organised and comfortable tracking and prioritising multiple issues
  • Able to work under (time) pressure
  • Comfortable working in an AGILE environment
  • Fluent in English, Spanish is a plus
  • Have music industry experience, especially in digital operations
  • Know how FUGA or a similar music delivery platform works
  • Understand music metadata issues
  • Knowledge of the digital music consumer landscape
  • Enthusiastic team and a growing company with strong ambitions
  • International business environment, colleagues and clients around the world with diverse backgrounds in music and tech
  • Egalitarian, transparent environment with career growth opportunities
  • Part of a dynamic industry: technology, media and entertainment

Even better:
We would be thrilled to have someone on board that is passionate about music and has a firm understanding of digital supply chain operations.

So please make sure to mention if any of this describes you


Who we are:

  • Enthusiastic team and a growing company with strong ambitions
  • International business environment, colleagues and clients around the world with diverse backgrounds in music and tech
  • Egalitarian, transparent environment with career growth opportunities
  • Part of a dynamic industry: technology, media and entertainment