Operations Manager - Korea

Job description

Working alongside the other members of the FUGA Korea team, you will be responsible for managing all aspects of our APAC client facing operational services. Using your operational and technical knowledge, you will work closely with the Global Head of Operations to help roll out new regional initiatives, processes and improvements that will help support and manage our clients and DSP partners in APAC.

As part of the Operations team you will:

  • Work with the Global Head of Operations, to help draft a template for APAC client onboarding and support processes
  • Be a key stakeholder in continued adoption of global operational process improvements in APAC
  • Work with dealmakers to understand potential new clients technical and operational needs
  • Using this information, ensure they align with our global procedures, or analyze them to see if they allow us to scale and/or expand the way in which we work in the region
  • Continue to ensure fast and smooth onboardings for APAC clients, remaining focused on providing first class support throughout the project
  • Working with the Commercial lead in your region, help to cultivate new and existing client relationships, ensuring they remain strong
  • Be a key stakeholder in capturing operational data to analyse and use for possible efficiency gains across our onboarding and support procedures
  • Manage the escalation and resolution of any high level and urgent technical, operational or business issues with other senior members of the organisation
  • Establish and maintain operational contact with DSPs in the region to ensure smooth delivery pipelines and clear escalation channels
  • Act as an escalation point for key operational client/DSP issues in your region and within the team

Requirements

To be a successful Operations Manager you’ll need a mixture of technical and operational skills. Combined with a client focused mindset and a passion for discovering and implementing cross team procedures and efficiency gains. With the Global Head of Operations you will help grow our regional market knowledge and will need to be able to effectively share and pass this on to the FUGA KR team, wider FUGA business, as well as to our clients. Ensuring they have the most up to date knowledge on how our products and services work, along with local DSP partner platforms.

Specific experience, skill sets and attributes:

  • Focused and competent with the ability to work on deep technical and operational issues 
  • A solid understanding and appreciation of operational process, with a drive for continuous improvement and scalability
  • Ability to work and remain focused under pressure
  • Fluent in Korean and English
  • Comfortable working with changing requirements
  • Able to confidentiality troubleshoot/problem solve, as an individual as well as collaboratively within a team
  • Clear and confident communication skills, especially when explaining detailed technical issues to internal stakeholders and clients 
  • High level organisational and project management skills