Support Assistant Manager Record Labels and Music Services

Job description

Are you tech savvy, self-motivated, communicative and passionate about music?

 

FUGA, a leading digital music distribution platform headquartered in Amsterdam, The Netherlands, is currently looking for a support assistant to support our growing client base in South Korea. You'll be the first point of contact for our record labels and online music services that use our software to distribute music. This is a client facing role and any previous experience dealing directly with customers is welcome.  

 

 

The Role

  • Point of contact for our clients and digital service providers in South Korea 
  • Provide email & phone support to our clients in South Korea
  • Work closely with Asia-Pacific Business Development Manager 
  • Escalate issues where appropriate & communicate effectively with Asia-Pacific Development Manager
  • Investigate, troubleshoot, and where possible solve (technical) issues
  • Create support documentation and procedures in Korean/English

Requirements

  • College degree or similar
  • Music or tech experience (domain knowledge) desirable. If not then strong interest in gaining / growing knowledge
  • Excellent Korean and English skills – written and spoken
  • Problem solver/self-starter mindset
  • Direct experience in a client facing support role or in the music industry desirable
  • Excellent communication and analytical skills
  • Able to work under (time) pressure 

 

Who we are

  • Small, enthusiastic team and a growing company with strong ambitions
  • International business environment, colleagues and clients around the world with diverse backgrounds in music and tech
  • Egalitarian, transparent environment with career growth opportunities
  • Part of a dynamic industry: technology, media and entertainment

 

About FUGA

Founded in 2006, FUGA builds software and provide services for the digital music industry. We have an extensive and growing international network of clients and partners. Our HQ is based in Amsterdam, the Netherlands, with offices in New York, London and Milan and representatives in Paris, Los Angeles, Korea and Brazil.

 

We operate at the heart of the music industry with clients such as Tommy Boy, Ultra Records, Curb Records, Spinnin' Records, Armada Music, Epitaph, Domino Recording Company and more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. By doing so FUGA enables its clients to optimize their business processes and successfully execute their strategy. FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue.