FUGA provides forward-thinking music distribution, technology, and marketing services to forward-thinking music companies. Working at the heart of the music industry with more than 800 clients, including Riot Games, Hospital Records, Epitaph, and Beggars Group, FUGA is the world’s leading full-service B2B music distributor. FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, and Amazon Music while helping them get the most from their music, whether that’s with award-nominated label services, industry-leading revenue accounting, or using FUGA’s suite of best-in-class products.

We are currently looking for a local Support Manager for our Seoul office to support our local client base. You will join our existing APAC team and will be the first point of contact for the record labels and DSP partners that use our software to distribute music. This is a junior-level position with numerous opportunities for growth.

What you do
In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving and escalating issues within our Operations team. The main components of the day to day are:

• Being a point of contact for our clients and digital service providers

• Providing email and phone support where necessary

• Escalating issues where appropriate and communicating effectively with the other operations teams in our HQ as well as in our other offices around the world

• Checking the quality of, editing and researching musical releases from our clients in accordance with expected criteria

• Investigating, troubleshooting and (where possible) solving technical and content-related issues

• Creating support documentation, training guides and procedures

• Testing software improvements and bug fixes

• Working with our development teams to feedback on internal updates and new features to a wide client base

Who you are